Tegu FAQs

FAQ

The toys

How are Tegu wooden blocks different from other toy blocks?

Anyone who’s played with our magnetic wooden blocks can answer this question. It’s not just that our wooden toys are magnetic, it’s the play value the magnets add. The ability to build beyond the traditional constraints of gravity is incredibly liberating; now you can build out, not just up! Also, working with the polarity of the magnets on the fly is a fun challenge; it generates more critical thinking and educational opportunities than you might expect, and critical thinking is good!

I can't see the magnets on the wooden blocks. Where are they?

The magnets are hidden inside the wooden toys and are therefore not visible or accessible. This is thanks to the thoughtful toy design and quality toy manufacturing behind the Tegu concept. Safety, quality, and durability are of the utmost importance to Tegu. Our toys boast a patent-pending solid hardwood construction which keeps the magnets inside. We are a premium product, and, deeply knowing our own supply chain and owning our manufacturing plant, we control the process from start to finish (a true rarity in toys). We are also required to work with toy testing agencies who have verified our compliance with the applicable federal regulations, and you can view our CPSIA General Conformity Certificates below.

Why should I pay so much for wooden toy blocks when I can get an action figure for $12?

Handcrafted wooden toys are always going to cost more than injection-molded plastic, but when was the last time you saw an action figure played with for years at a time? Tegu's magnetic wooden building blocks offer a unique combination of quality craftsmanship, luxurious materials, and a wholesome and developmentally beneficial play experience for years to come. It should come as no surprise that you get what you pay for in toys.

How big or small are the wooden blocks?

Tegu's educational blocks index to one another, and we work in 30 millimeter units. To illustrate, one cube is 30x30x30mm. Specifically, here are the inch conversions:
Cubes: 1.18"
Jumbo Planks: 0.60" x 3.54"
Long Planks: 0.30" x 4.72"
Short Planks: 0.30" x 2.36"
Another great way to get a sense for their size and scale is to watch some of our videos:
The Tegu Design Process
Blocks In Action!
As a point of reference, we have seen numerous children play with the blocks and ‘grow into’ them over time, and we are confident that you will find this to be a timeless toy and a great investment. The cubes, especially, are a good clasping size for younger kids, and the play tends to mature with the child. Happy building!

Could you be a little more specific about your sets in terms of dimensions, weight, and numbers of certain pieces?

We sure could! Our Original Set package has dimensions of 7.5 (L) x 9 3/16 (W) x 2 .5 (H) (inches) and weighs in at 3.25 pounds. It’s comprised of 20 cubes, 16 long planks, 10 short planks, and 6 jumbo planks; basically everything you need to build your own small village.

 
 
 
The company, Honduras, and social responsibility

Where are these kids' toys made?

These toys are made in Tegucigalpa—the capital city of Honduras. Learn more about why we make children's toys in Honduras.

What happens when I buy a Tegu construction toy?

Basically, you get a package of sweet toys in the mail AND your kid starts his or her journey to the top of the class (assuming they aren't already there). But wait, that's not all: Tegu is committed to using its business to bless Honduras, one of the poorest nations in the western hemisphere. When you purchase our toys you’re helping create stable jobs. Improving the livelihoods of not only our current 200 employees at the factory in Honduras but at least 361 family members that rely on them.

Can I visit Tegu’s factory in Honduras?

Most definitely! We encourage all of our customers to visit the tropical country of Honduras. While it has its challenges, we are striving to create a small beacon of hope for the Honduran people. We are proud investors in the people and industry of Honduras and want to share it with anyone who's interested. Please contact service@tegu.com or call us at 877-TEGU-TOY (877-834-8869) to request a factory tour.

 
 
 
Materials and sustainability

Are any of the woods you’re using endangered?

The main wood we source in Honduras is called Huesito (Spanish for "little bone"), which is a hardwood found in abundance in Honduras' forests. This species is not endangered, but even so we are of course careful about how it is harvested - we want it to be abundant for our great-great-grandchildren too! You'll notice we also do some limited toy production using Mahogany, a wood that is listed on the CITES Appendix II species list ("Appendix II includes species not necessarily threatened with extinction, but in which trade must be controlled in order to avoid utilization incompatible with their survival."). We apply the same meticulous criteria to our sourcing of Mahogany that we do to other woods, making sure we do not contribute in any way to its potential endangerment.

 
 
 
Ordering, billing, taxes and feedback

I just purchased a set of these awesome blocks but haven’t received an order confirmation or shipment notification email yet.
What should I do?

Oh no! We send our customers an order confirmation email immediately following their purchase. Please add customersupport@tegucanada.com to your safe senders list and check your spam and junk mail folders to see if it was incorrectly filtered. If after exploring the forgotten depths of your email account you still haven’t found us, please send us an email at customersupport@tegucanada.com, drop us a note here or call us at 1.866.627.9690. We'll be sure to respond promptly to resolve the issue and provide you with your tracking numbers and receipt.

Do you charge tax, and if so, why?

Yes, Tegu must charge sales tax in accordance with the laws of the province of British Columbia and of Canada.

I like your customer service form, but what if I just want to talk to someone at Tegu?

There is nothing the Tegu team dislikes more from their own customer service experiences than being on hold for ages (“All our representatives are busy now. Please hold for the next available representative.”). Rather than make you wait for us to become available, we ask that you fill out our form and we will give you a call back. If you have a preferred time you would like to hear from us, feel free to write that into our form. We will do everything we can to respond within 48 hours. If you'd like to reach us immediately, call us at 1.866.627.9690.

 
 
 
Shipping and returns

What is Tegu's shipping policy?

When you place an order on Tegu, in-stock items leave our shipping facility within 1-3 business days. Processing time can increase to five business days during promotional periods.  We initiate shipments Monday through Friday. You will be sent a shipping confirmation email with a tracking number.  Please allow approximately 2-7 business days from the time your order leaves the warehouse for the postal carrier to deliver to your address.  If you have questions or concerns regarding your shipment, please contact the postal carrier directly. Please note, that due to COVID-19, many postal carriers are experiencing longer than normal shipping times.  We thank you in advance for your patience. Please contact the carrier service directly with any delivery questions.  

* All orders whose final total is over $50 will ship free. The order total must be $50 after all discounts, promotions, gift certificates, and cash vouchers. Taxes and shipping do not count towards the $50 order minimum. Free shipping is not available for orders shipping to a PO Box.

If you have any questions about specific shipping needs, please email us at customersupport@tegucanada.com, drop us a note by clicking Contact Tegu at the bottom of the page or call us 1.866.627.9690!

What is Tegu's return policy?

We value your business and want you to be completely satisfied with Tegu products. Items may be returned for a full refund within 15 days from the date the order was placed. If you wish to return your purchase, please contact our customer service team at rarequest@alcadistribution.com

If your purchase is damaged, or you are experiencing problems please contact our warranty department by emailing customersupport@tegucanada.com. Please provide a description of the problem you are experiencing as well as contact information for our team to reach you. 

All returns must be accompanied by a RA (return authorization) number, which may be obtained by emailing rarequest@alcadistribution.com.

You will need to clearly mark this RA number on your returning parcel, and reference it on all email correspondence. After 15 days and up until 30 days after your order was placed, we will provide you with an online store credit. You will be responsible for the shipping costs incurred to return the parcel. Once the refund is authorized, you will be credited for the cost of the product and applicable taxes, less the initial shipping cost. 

We reserve the right to refuse a refund if the merchandise is not in its original condition or packaging.

Please allow 8 – 10 business days for your refund to be processed. 

All sale items are Final Sale and are not eligible for returns.

Is shopping on Tegu secure?

You can shop with Tegu with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works. The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

Can I change my order after it is placed?

In order to process your order as soon as possible, orders are processed at our warehouse immediately and cannot be changed. Orders will need to be processed as a return and you will need to place a new order.

How long will it take for my order to arrive?

Please allow approximately 3-7 business days to receive your order. Our warehouse is located in Surrey, BC.

 
 
 
Safety, accidents and disposal

Are these toys safe?

Yes Yes Yes. The magnets are hidden inside the blocks and are therefore not visible or accessible. This is thanks to the thoughtful toy design and quality toy manufacturing behind the Tegu concept. Safety, quality, and durability are of the utmost importance to Tegu. Our blocks boast a patent-pending solid hardwood construction which keeps the magnets inside. We are a premium product, and, owning our own supply chain and manufacturing plant, we control the process from start to finish (a true rarity in toys). We are also required to work with toy testing agencies who have verified our compliance with the applicable federal regulations. All that said, our goal is transparency; every package of Tegu wooden toys prominently bears the following message:

Warning: This product contains small magnets. Swallowed magnets can cause complications leading to serious infections and death. Seek immediate medical attention if magnets are swallowed or inhaled.

Will the magnets damage my iPhone?

The magnets in our blocks are not harmful to an iPhone or iPad. The combination of the wood surrounding the magnets and the casing for the electronics is too thick to allow the magnetic forces to meaningfully reach device hardware. That being said, to be conservative we would not recommend leaving the blocks siting directly on top of devices for an extended period of time, such as overnight.

My dog got his paws on a few of my classic wooden toys from Tegu. What should I do?

Ruh roh, pups and wooden blocks may not always mix! If your canine has chewed on your Tegu set and altered the face of the blocks, we encourage you to discontinue play with the damaged blocks immediately. We want to ensure that the original wooden design we have worked so hard to perfect is the exact one in your child’s toy chest. Furthermore, we want to ensure the highest level of toy safety.

 
 
 
877-TEGU-TOY